Refund policy

Duluth Pack, of course, allows returns! We're sad your order didn't work out, but we'll try to make the return as painless as possible.

Return item(s) purchased on website:
Returns must be within 30 days of purchase for a refund. After 30 days, your order can still be returned in exchange for store credit at Duluth Pack's discretion, with proof of purchase and in new condition.

Duluth Pack 2nds, clearance items, used merchandise, consignment items, or items marked Final Sale are not eligible for returns or exchanges.

If approved, you will receive a shipping label in your email. Please print the label, add it to your box and drop the package off at your nearest shipping location.

Once we receive your return, we’ll inspect it for damage and if all looks well, we will process your return minus the $10-$20 fee (unless you chose store credit.). Please allow us 3-5 days for us to process your return.

Return item(s) purchased at Duluth Pack Retail Store:
Merchandise must be new and unused with all tags attached. Receipts are required for all returns/exchanges. Purchases made with credit or debit cards will only be issued if the cardholder is present. Cash purchases will be refunded with cash up to $100. Any cash order exceeding $100 will result in a business check from Duluth Pack. Checks will take 2-6 weeks to process. Items returned whose purchase price cannot be verified may be refunded at Duluth Pack's discretion with store credit at lowest sold price. Returns must be processed within 30 days of purchase.

Gather your eligible item(s) with their original tags and/or packaging and your receipt. Bring to our Retail Store at:

365 Canal Park Drive
Duluth, MN 55802

Find an associate and we'd be happy to assist you!

That's it! We hope you shop with us again!

DULUTH PACK DOES NOT ACCEPT RETURNS OR PROVIDE REFUNDS FOR GIFT CARDS OR E-GIFT CARDS. NO EXCEPTIONS.