Duluth Pack's Lifetime Guarantee covers manufacturing defects, hardware (including zippers, buckles, snaps, rivets, d-rings, etc) malfunction or failure, stitching that has come out along a seam or fraying that opens a seam.

Duluth Pack will repair or replace at our discretion any product found to be defective within the scope of normal and appropriate product use within the lifespan of the product.

If the manufacturing defect is repairable, we will repair the product free of charge.

Things that are not covered by the Duluth Pack Lifetime Guarantee Include (but are not limited to): normal wear and tear (including holes, rips, and tears caused by regular use), damage caused from outside the normal scope of use, rips, tears, fading, dye discoloration, failure of or caused by unauthorized repairs or alterations made by you or a third party.

Duluth Pack may be able to repair non-warrantied Duluth Pack items for a fee as determined by the Duluth Pack Repairs Specialist.

The "Lifetime" Refers to the lifetime of the item! Don't worry, your warranty won't void when the original purchaser passes away!

Our bags are built to be passed down generations.

Every year we get bags back for repair that have been passed down as heirlooms. Some of these bags that come in date back to the 1800s!

We are a small team and our Repairs Specialist is only one person. Please be patient as repairs are made. Repair wait times are subject to change from what is quoted below, please check back for updates.

Currently, repairs will take 2-4 weeks to be reviewed once received. After repair is confirmed & payment (if necessary) is received, please allow 4-8 weeks for the repair to be made.

If the defect is not repairable, Duluth Pack will retain possession of the unrepairable product and replace it with a like product or store credit of equal value. The decision of whether to repair or replace a product is solely up to the discretion of Duluth Pack’s Repairs Specialist. You may elect to decline repair or replacement and have the bag returned to you at any time.

First, stop and read all information under every section of this page to make sure you fully understand what to expect.

Next, please complete the Repair Request form (Click Here For Form)to the best of your ability and include it in your shipment. Please include your email address on the form as email is the first method of contact used for repairs. Shipping to our facility is the responsibility of the sender.

We suggest using a shipping method that provides a tracking number to ensure the package arrives at our production facility safely. Please ship your item to:

Duluth Pack Repairs

1610 West Superior Street

Duluth, MN 55806

Once we have received your item, our Repairs Specialist will thoroughly inspect it and contact you to discuss its restoration.

Some of your repairs might be covered by our Lifetime Guarantee and could be repaired free of charge. Damage not covered by our guarantee can be repaired for a nominal fee. Please see sections above to learn more.

Please thoroughly clean & completely empty your products before returning them. Do not include any straps or accessories that are not in need of repair. For the health and safety of our employees, please remove all mold prior to sending. Products returned to us uncleaned may be returned to the sender.

If you happen to be in the Twin Ports, your bag can be dropped off at our Canal Park retail store at 365 Canal Park Drive here in Duluth, MN*.

*Please keep in mind that our retail store staff will not be able to issue you a quote or discuss your repair with you at the time of drop off. You can expect a call from our repair team once they have inspected the bag.

You will be asked to leave a filled out repairs form with the item, click here to print it and bring with you: Repairs Form