Product Review (submitted on April 16, 2010):
I purchased this bag in olive from Duluth Packaround the holidays. It has only 2 shortcomings: 1) the strap is a bit short for a tall person like me. 2) there needs to be a grab loop between the straps to pick it up. I brought both points up with DP and they agreed to include them on my next purchase of this bag at a nominal cost. They are making it for me right now. They really listened to my input and addressed my needs. I look foreward to my new bag and doing business with this company again .