Product Review (submitted on August 8, 2012):
I am a long time Duluth Pack customer. I have 3 other packs from DP, a rucksack (now in backpack heaven), a utility, and a Monarch 4 (built like a tank). All have given me years of wonderful service. 4 months ago I received my Pathfinder. I was surprised to receive it 10 days after I ordered it, because they are supposedly made to order and take 4-6 wks. When I examined it, it looked as if had been made in a hurry. The stitchwork was very sloppy. Now after 4 months, the stitches are coming apart in places. I cannot return it, because as the ad says above, made to order cannot be returned. Not at all up to the standard I have come to expect from Duluth Pack.
DULUTH PACK RESPONSE:
Thank you for your feedback! We sincerely apologize that you received a defective product. Even though the Pathfinder is a custom order, it is still covered under our Lifetime Warranty for craftsmanship and hardware, and we would be more than happy to repair this pack for you. Please contact customer service at 1-800-777-4439 as soon as you can. Thanks again!