Product Review (submitted on April 1, 2012):
My grandfather bought this pack while I was on deployment in Iraq last year in hopes that I would join him on a few day hikes when I got back. Sadly he passed away last month and in his memory I decided to Take a day hike on his favorite trail in loyal sock, Pa. After driving eight hours from Norfolk, Virginia and staying in a dirty bed and breakfast I packed my bush rafter and hit the trail. About two hours in a I took a break only to unDue my left outside pocket and have he metal Button to come apart. Also the sternum Strap is coming unstiched. Even tho it's a life time guarantee I can't return this item being it was te last gift from my grandfather. It's a shame an American made product made so poorly.
DULUTH PACK RESPONSE:
We are deeply sorry to hear about your experience with your Bushcrafter Pack. Please contact our customer service team at: firstname.lastname@example.org or call 1-800-777-4439, we would be more than happy to discuss repairing your pack for you. Thank you for your feedback!