Product Review (submitted on November 30, 2012):
Just got my custom Rucksack, and it is love at first sight. I've been eyeing this pack for over 2 years and finally made the plunge. Added a top grap loop, 2 side lash tabs, and a hanging pocket on the inside for just a bit more money. Duluth was wonderful answering all my questions and getting back to me with my requests. The pack is gorgeous and just how I wanted it. The waxed canvas is beautiful and substantial. The leather straps will need breaking in, but I know from experience that once they are broken in this will be my most comfortable pack. And a huge thank you to Carolyn for making me such a wonderful pack! I can't say enough about the customer service and the quality workmanship. I will continue to recommend Duluth to my family and friends.