Product Review (submitted on November 11, 2010):
I've had mine since 2000! Through final year of bachelors, grad school, and 3 positions! I've tried others including a Filson and always came back to this one! As for the custom strap, on a whim I dropped in at the factory and requested a leather strap as the oem was not working too well. The craftsman listened to what I was looking for. To my surprise, he dropped what he was doing and made a leather strap on the spot for me! Awesome! I have other Duluth Packs as well and will always buy another.....