Craftsmanship and Guarantee
All of our handmade packs and bags are built to last in Duluth, Minnesota, USA. Our factory, where we have been building our products since 1911, is home to an extremely talented group of sewers, riveters, and leather craftspeople. Each piece of Duluth Pack gear is painstakingly built by hand with the attention and detail that only a true artisan can provide. We stand behind our work and are proud to offer a lifetime warranty covering all craftsmanship and hardware we use in the construction of our products. Craftsmanship includes our sewing and riveting. Hardware includes all zippers, buckles, D-rings, snaps, and any other parts utilized in the manufacturing of our bags. If at anytime during the life of your Duluth Pack product you have problems in these areas, return the product and it will be repaired free of charge. If the product cannot be repaired due to a defect in craftsmanship or faulty hardware, we will be happy to replace the item at Duluth Pack’s discretion. While your Duluth Pack item is designed to provide you with many years of use, Duluth Pack is not responsible for common wear and tear or misuse of your product and is therefore not covered by our warranty. Of course, damages not covered under warranty can usually be repaired at a minimal cost. We sincerely value your patronage and will always do our absolute best to go the extra mile to ensure that you are happy with every Duluth Pack purchase.
Customer Reviews
2 Item(s)
- Looks great but needs improvement
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- Rating
I ordered these panniers to use for around town and for bike camping, but unfortunately I decided to return them. The set I received were smaller than the dimensions listed in the description so that the capacity of each side was 20-23% smaller than the 1638 cubic inches listed. There is no rigid backing inside or out so that unless each side is stuffed, the lower corners on the inside will turn in and brush against the spokes. And if not stuffed, straps may catch in spokes unless secured. Also, attaching the lower part of the bag to my bike rack (a Topeak) was awkward and there were no directions included as to how to do it.
I was disappointed because I really like the overall design, sturdiness and look of these panniers, but for the cost they just aren't practical - will watch to see if there are any design improvements.Posted on 8/26/11 by MNbiker
- Hardware inquiry
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- Rating
This looks like a great bag! I just noticed that there isn't any info on the hardware needed for it to be mounted on the bike. Maybe add some info on that. Also maybe offer some links for brnds that might work best with the bag.
Posted on 7/15/10 by mwstiff
2 Item(s)
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