Customer Service


OUT OF STOCK| RETURN POLICY| PRIVACY POLICY| PRICE ADJUSTMENT | RETURNS| CUSTOM ORDERS| SHIPPING RATES| REPAIRS| SALES


Duluth Pack Store's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at or call 1-800-777-4439.

Hours:
8:00 am to 5:00 pm CST Monday-Friday.


Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.




Out of Stock Merchandise


Although we always do our best to keep everything in stock, due to the uniqueness of our products and the individual craftsmanship that goes into them, situations do arise where an item is temporarily out of stock. Our products are generally made by one or two individuals who do not have an overseas factory to fall back on. We will ship the product as soon as the item become available.




Return Policy


Duluth Pack will accept returns up to 30 days from product purchase. The item being returned must be in new condition without wear. We will credit your charge account within 7-10 business days or checks will be refunded within 10-15 business days.

For your protection, please insure the package for its full value. C.O.D.'s are not accepted. Custom Orders are non-refundable and non-exchangeable.

SEND RETURNS TO:
1610 West Superior Street
Duluth, MN 55806




Privacy Policy


We appreciate the trust you place in Duluth Pack, and we are committed to respecting your privacy and the security of your personal information. Whether you shop Duluth Pack online, through our catalog, or at our retail store, we're committed to your security and privacy. Any information we collect at Duluth Pack is used for the express purpose of making your future visits more worthwhile. Name Removal Procedure: If you do not wish to receive our catalogs, please contact us by phone, email, or mail. Provide your exact name and address as it appears on catalog to ensure accuracy, and indicate your catalog preferences. Toll Free: 1-800-777-4439 Email: info@duluthpack.com Mail: Duluth Pack 1610 W Superior St Duluth, MN 55806




Price Adjustment


If you purchase a Duluth Pack product, and within 14 days of the purchase date the price is reduced, we will be happy to refund you whatever the difference is between what you paid, and the current price.




Our Mission


At Duluth pack we strive to make the world's best high quality canvas and leather packs, luggage, purses and briefcases and continue to making them in the USA with a lifetime warranty.




Repairs


We stand behind our work and are proud to offer a lifetime warranty covering all craftsmanship and hardware we use in the construction of our products. Craftsmanship includes our sewing and riveting. Hardware includes all zippers, buckles, D-rings, snaps, and any other parts utilized in the manufacturing of our bags. If at anytime during the life of your Duluth Pack product you have problems in these areas, return the product and it will be repaired free of charge.


While your Duluth Pack item is designed to provide you with many years of use, Duluth Pack is not responsible for common wear and tear or misuse of your product and is therefore not covered by our warranty. Of course, damages not covered under warranty can usually be repaired at a minimal cost.


Send your repair to:
Duluth Pack Repairs
1610 W. Superior St
Duluth, MN 55806

Please be sure to include a note with your contact information and details regarding your repair.



Sales


All sales are on in stock items only, sales only last until we are out of stock.




Shipping Rates


Expedited Shipping (3rd Day, 2nd Day, or Next Day Air) is only available Monday through Friday. Expedited orders must be placed by 1:00 pm CST to ship that day. 3rd day shipping not available for Alaska and Hawaii. There is no package movement on weekends (Saturday & Sunday) because UPS is closed.


International Shipping is available and is most often shipped through the US Postal Service. Additional shipping rates do apply. Delivery time is generally 6-14 business days, but may take longer. Any duty or taxes to be paid are the responsibility of the recipient and are generally due upon pick up at your local post office.


Merchandise Total Ground 3rd Day 2nd Day Air Next Day Air
Under $25 $5.95 $10.95 $18.95 $31.95
$25.01- $50 $8.95 $12.95 $20.95 $33.95
$50.01-$100 $12.95 $16.50 $24.95 $38.95
$100.01-$150 $13.95 $18.95 Call Call
$150.01-$250 $15.95 $21.95 Call Call
Over $250 $16.95 $24.95 Call Call

Special Shipping
  • Tripod + Item - Add $8 to standard rate