Customer Service
OUT OF STOCK| RETURN POLICY| PRIVACY POLICY| PRICE ADJUSTMENT | RETURNS| CUSTOM ORDERS| FACTORY SECONDS| SHIPPING RATES| SALES
Duluth Pack Store's customer service goal is simple: We are committed to providing our customers total satisfaction. Every time. Guaranteed. Contact us at or call 800-777-4439.
Please feel free to drop us a line to share your thoughts on the site, all comments welcomed.
Out of Stock Merchandise
Although we always do our best to keep everything in stock, due to the uniqueness of our products and the individual craftsmanship that goes into them, situations do arise where an item is temporarily out of stock. Our products are generally made by one or two individuals who do not have an overseas factory to fall back on. Â We will ship the product as soon as the item become available.
Return Policy
Duluth Pack will accept returns up to 30 days from product purchase. The item being returned must be in new condition without wear. We will credit your charge account within 7-10 business days or checks will be refunded within 10-15 business days.
For your protection, please insure the package for its full value. C.O.D.'s are not accepted.
SEND RETURNS TO:
1610 West Superior Street
Duluth, MN 55806
Privacy Policy
We appreciate the trust you place in Duluth Pack, and we are committed to respecting your privacy and the security of your personal information. Whether you shop Duluth Pack online, through our catalog, or at our retail store, we're committed to your security and privacy. Any information we collect at Duluth Pack is used for the express purpose of making your future visits more worthwhile. We sometimes make your name and postal address available to other hand picked companies who may have offers of interest to you. We do not make email addresses available. Name Removal Procedure ("Opt out") If you do not wish to receive mailings from these other companies with whom we share customer lists, or do not wish to receive our catalogs, please contact us by phone, email, or mail. Provide your exact name and address as it appears on catalog to ensure accuracy, and indicate your catalog preferences. Toll Free: 1-800-777-4439 Email: info@duluthpack.com Mail: Duluth Pack 1610 W Superior St Duluth, MN 55806
Sale items and Custom Orders are non-refundable and non-exchangeable.
Price Adjustment
If you purchase a Duluth Pack product, and within 14 days of the purchase date the price is reduced, we will be happy to refund you whatever the difference is between what you paid, and the current price.
Sale of Factory Seconds
Duluth Pack is proud to offer a lifetime warranty on craftsmanship and hardware we use in the manufacture of our products. Factory seconds sales are non-refundable and non-exchangeable.
Our Mission
At Duluth pack we strive to make the world¹s best high quality canvas and leather packs, luggage, purses and briefcases and continue to making them in the USA with a lifetime warranty.
Sales
All sales are on in stock items only, sales only last until we are out of stock.
Shipping Rates
Expedited shipping is only available Monday through Friday. All orders must be placed by Friday at 1:00 pm central.
| Merchandise Total | Ground | 3rd Day | 2nd Day Air | Next Day Air |
| Under $25 | $5.95 | $10.95 | $18.95 | $31.95 |
| $25.01- $50 | $8.95 | $12.95 | $20.95 | $33.95 |
| $50.01-$100 | $12.95 | $16.50 | $24.95 | $38.95 |
| $100.01-$150 | $13.95 | $18.95 | Call | Call |
| $150.01-$250 | $15.95 | $21.95 | Call | Call |
| Over $250 | $16.95 | $24.95 | Call | Call |
3rd day shipping not available for Alaska and Hawaii
Special Shipping- Dog Bed - $40 flat rate
- Dog Bed Filling - $25 flat rate
- Tripod + Item - Add $8 to standard rate
- Wallet/Cell Phone Case - (One(1) $5.95 flat rate shipping)